Frequently asked questions

What form of payment does hooyman.com accept?

We accept credit and debit cards from Visa, MasterCard, Discover, and American Express. Gift cards from these credit card companies are accepted as well so long as they cover the order total. Payment cannot be split up between multiple cards. All transactions are in U.S. dollars. Any other forms of payment cannot be accepted at this time.

Can I place an order and have it shipped internationally?

Orders placed on hooyman.com can only be shipped to the continental United States, Alaska and Hawaii. We do though have distributors both domestic and international that may be able to help you. Fill out our form on the contact page and we can point you in the right direction.

When will I receive my order?

Orders are estimated to arrive within 7 business days of order for standard delivery.

How can I track the status of my order?

After placing your order, a confirmation email will be sent to you. Once your order is processed and ready to be shipped you will receive a shipment notification with the tracking number. If you placed this order through an account the tracking number will be visible that can then be tracked using the corresponding carrier's (UPS or USPS) website.

I received the wrong product, what can I do?

Please contact customer service at 1.833.784.5522

How do I return my order or make an exchange?

We can only accept returns for unopened product in new condition purchased directly through hooyman.com. Shipping and handling on returns and exchanges are the responsibility of the customer. Please send to:
American Outdoor Brands
Attn: Customer Service Returns
1800 N. Route Z
Columbia, MO 65202
If you have any questions or concerns to be sent back at our customer service by email support@hooyman.com or by calling1.833.784.5522

Do you provide refunds?

We will provide refunds less shipping and handling on products purchased directly through hooyman.com. Returns must be in new condition in their original packaging. Return shipping and handling fees will be the responsibility of the customer.

Is it safe to use my credit card to purchase?

We make every effort to ensure that your ordering information, including your credit card number, is protected while you are on our site. Our Web site uses SSL (Secure Socket Layer) encryption so that your personal information cannot be read as it passes over the internet. You can tell you are using the Secure Socket Layer encryption when a gold or blue padlock appears in the corner of your browser. SSL keeps others from seeing your personal information by scrambling it so that only your Web browser, and the server of our Web site, can decipher it.

What happens if my credit card does not go through?

If your credit card does not process successfully, your order will not be processed, and an error message will be displayed on your screen. If you like, you can try a different credit card.

If you have any questions about an order that you have previously placed such as tracking, returns or changing the order, please email us at support@hooyman.com

If you need help placing an order, please call 1.833.784.5522 between the hours of 8a-5p CST Monday-Friday