LIMITED LIFETIME WARRANTY
This Limited Lifetime Warranty is offered by Hooyman and applies to Hooyman™ brand products (the “Covered Products”, but excludes Hot Zone™ products.. Covered Products are warranted to be free from defects in materials and workmanship for the lifetime of the Covered Products. Hooyman will repair or replace with an item of equivalent value, at its option, any Covered Product or component part which is found to be defective under normal use and service, without charge, and within a reasonable amount of time after notification and delivery of the Covered Product (as set forth below), for the lifetime of the Covered Products. The life of the Covered Product means the life of the materials and components of the product. While Hooyman uses the very best materials and components for its products, all materials and components eventually wear out with use and exposure over time. A Covered Product’s life is therefore measured by how much use it gets and how well it is cared for -- not its overall age.
This warranty is limited to the original owner of the Covered Product and is not transferable. If the Covered Product was not purchased new from Hooyman or an authorized retailer this warranty is null and void. In order to be eligible for service or replacement under this warranty, the original owner must provide valid proof of purchase (e.g., a dated sales receipt). With respect to such Covered Products, this warranty supersedes any and all other warranties.
This warranty does not cover normal maintenance and service, ordinary wear and tear, and does not apply to any Covered Products or component parts which have been lost or stolen; or subject to commercial use, corrosion, misuse, neglect, intentional damage, carelessness, accident; unauthorized or improper disassembly, adjustments, modifications, or repairs made or attempted by anyone other than a qualified technician following Hooyman authorized procedures; or as a result of failure to follow the Covered Product’s operating and care instructions. This warranty also does not cover batteries, or defects arising from improper or faulty batteries, or any damage that is cosmetic only and that does not affect the covered Product’s operation or performance (as determined by Hooyman in its sole discretion).
For warranty service, please fill out Hooyman’s Contact Form. The form and the Covered Product at issue should be delivered, postage prepaid, to Hooyman at the following address:
1800 N Rt. Z
Columbia, MO 65202
Attn: Service/Warranty Department
Warranty claims should specify the model and, where applicable, the lot number of the Covered Product at issue along with a description of the difficulty or defect experienced. It is recommended that shipments be insured by the owner, since Hooyman will accept no responsibility for loss or damage in transit. Transportation and insurance charges for return to the owner will be paid by Hooyman if the claim is covered by this warranty.
WORK NOT COVERED
If the work required is not covered by this warranty you will receive a quotation for repair or replacement which must be authorized by you. No actual work will be done without your approval. Return shipments can be shipped to Hooyman via UPS, FedEx or U.S. mail at your cost. Repaired or replaced product will be shipped back to you via FedEx requiring an adult signature upon receipt.
THIS WARRANTY IS IN LIEU OF ANY AND ALL OTHER WARRANTIES FOR THE COVERED PRODUCTS, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Hooyman’S LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL RETAIL AMOUNT PAID BY THE OWNER OF THE DEFECTIVE COVERED PRODUCT OR COMPONENT PART. CALDDWELL SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES WITH RESPECT TO ECONOMIC LOSS, INJURY, DEATH OR PROPERTY DAMAGE, WHETHER AS A RESULT OF BREACH OF THESE WARRANTIES, NEGLIGENCE OR OTHERWISE, EVEN IF IT HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES.
Some jurisdictions do not allow the exclusion or limitation of implied warranties and/or incidental or consequential damages, so the above limitations or exclusions may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.
This warranty is only valid for residents of the United States. For residents of other countries, please contact the local authorized Hooyman products dealer or Hooyman Customer Service for assistance.
To initiate a warranty claim, please use our Contact Form.