Hooyman products are guaranteed against defects in workmanship and materials for one year from the original purchase date, and to the original purchaser. This guarantee is voided by misuse, abuse, improper maintenance or alterations of the product, and does not cover any normal wear and tear that might occur as determined by Hooyman Company. Examples of items not covered by warranty:
- Rusted/spotted/stained blade
- Broken/bent handle
- Broken knife tip
- Dull/chipped blade
- Scratched blade coating
In the unlikely event that the knife blade breaks, we will do a hardness test to determine if it is eligible for replacement. We only warranty knives that are purchased from our authorized Hooyman dealers (in store or online) or our website (www.hooyman.com). Web-only resale businesses (example: Amazon, eBay, or other similar websites) are NOT authorized dealers. If you feel that there is a product defect, please notify us immediately using the link below and return the knife to us with the original packaging and your purchase receipt within 30 days. Once we receive the knife our warranty department will examine it to determine if it is defective and eligible for a replacement. YOU MUST INCLUDE YOUR ORIGINAL ORDER NUMBER (PROOF OF PURCHASE) WITH THE WARRANTY CLAIM.
To initiate a warranty claim, please use our Contact Form.